Production tools are usually in stock and shipped within 24 hours.

Files delivered via the Internet are usually sent as E-mail attachments. FTP is also available upon request; we include instructions for downloading from our ftp site in our reply. For fastest service — usually within a few hours — phone or fax your order during our regular office hours: Monday-Friday 10am-6pm Eastern Time Zone.

When we ship your order, we include an itemized packing list, and send you an e-mail message with the payment particulars and delivery details (including FedEx tracking number if there is one). If we're shipping prepaid product to you, a cash receipt or credit card slip is included in the package. We will not process credit card charges until your order actually ships.

Federal Express customers: To bypass our handling charge, provide your FedEx account number, and we'll simply check "Bill Recipient" on the airbill.

International customers: You are responsible for paying any applicable import duties and customs fees. When we fill out the required U. S. Customs form, we will not declare a fraudulent value for our products; please do not ask us to do so.

FINANCIAL TERMS

We accept U.S. Dollars in many forms, which includes cash, money orders and personal checks, as well as Visa, MasterCard, Discover, and American Express credit cards. We cannot accept sight or demand drafts, or checks drawn on non-U.S. banks. We accept wire transfers from our international customers for an additional US$30 fee. Contact us for bank routing information.

We accept purchase orders from approved institutions; our standard terms are Net - 30 days, with no discounts allowed. To expedite the process, you can phone, fax, or e-mail us the P.O. number to put on our invoice. As long as your purchasing department is agreeable, we can then pack the invoice with your order, and you can forward it to the paying authority. Our FEIN/Tax ID Number is: 26-1628495. We will send your accounting department a W-9 form with our invoice.