Files delivered via the Internet are usually sent as E-mail attachments. FTP is also available upon request; we include instructions for downloading from our ftp site in our reply. For fastest service -- usually within a few hours -- phone or fax your order during our regular office hours: Monday-Friday 10am-6pm Eastern Time Zone.

Slides usually contain a color Ektachrome chip and a Kodalith mask, and are mounted in Wess glass mounts. However, images shipped in slide form... well, they're on the endangered species list. If we have a slide or slide set in stock, the majority of orders are shipped within 24 hours. Otherwise, it is important that you read this before ordering slides.

When we ship your order, we send you an e-mail message with the delivery details (including FedEx tracking number if there is one). If we're shipping a package to you, we include an itemized packing list, as well as a cash or credit card receipt if you prepaid the order. If we're not shipping a package, the e-mail message we send at ship time will be printable as your receipt.

We will not process credit card charges until your order actually ships.

Federal Express customers: To bypass our handling charge, provide your FedEx account number, and we'll simply check "Bill Recipient" on the airbill.

International customers: You are responsible for paying any applicable import duties and customs fees. When we fill out the required U. S. Customs form, we will not declare a fraudulent value for our products; please do not ask us to do so.

FINANCIAL TERMS

We accept U.S. Dollars in many forms, which includes cash, money orders and personal checks, as well as Visa, MasterCard, Discover, and American Express credit cards. We cannot accept sight or demand drafts, or checks drawn on non-U.S. banks. We accept wire transfers from our international customers for an additional US$30 fee. Contact us for bank routing information.

We accept purchase orders from approved institutions; our standard terms are Net - 30 days, with no discounts allowed. To expedite the process, you can phone, fax, or e-mail us the P.O. number to put on our invoice. As long as your purchasing department is agreeable, we can then pack the invoice with your order, and you can forward it to the paying authority. Our FEIN/Tax ID Number is: 26-1628495. We will send your accounting department a W-9 form with our invoice.